Refund Policy

Effective Date: September 17, 2026

Neon Gulf LLC wants pricing, payments, and refunds to be straightforward.

Because Neon Gulf provides consulting, custom business work, digital products, and other services that may involve reserved time, research, preparation, analysis, or immediate access to downloadable materials, refund eligibility depends on the type of purchase and how much work has already been completed.

Consulting and Professional Services

If you purchase consulting or other professional services and need to cancel, please contact Neon Gulf as soon as possible.

If work has not yet begun, payments may generally be refunded in full.

Once Neon Gulf has begun substantial work on an engagement—including research, preparation, analysis, writing, design, review, meetings, or other project work—the portion of the payment covering work already performed is generally non-refundable.

If a project is cancelled after work has begun, Neon Gulf may refund any reasonable unused portion of the payment after accounting for work already completed.

Completed consulting services and completed deliverables are generally non-refundable.

The Spotlight

The Spotlight involves preparation, business review, research, analysis, consultation, and creation of a customized Action Report.

If you cancel before Neon Gulf has begun preparing for the engagement, you may request a full refund.

Once preparation, research, analysis, or other substantive work has begun, the amount covering completed work is generally non-refundable.

If Neon Gulf is unable to provide the purchased Spotlight service, any amount paid for work that was not performed will be refunded.

Hourly and Project Work

For hourly consulting, project work, or other custom services, clients are responsible for payment for work already performed.

Unused prepaid amounts may be refundable when appropriate.

Any project-specific proposal, invoice, or written agreement may contain additional refund or cancellation terms. If those terms differ from this general policy, the project-specific agreement will control.

Scheduled Meetings and Rescheduling

If you need to reschedule a meeting or consultation, please provide as much notice as reasonably possible.

Neon Gulf will generally make reasonable efforts to accommodate scheduling changes.

Repeated missed meetings, last-minute cancellations, or significant scheduling delays may affect project timelines and may result in charges for time that was specifically reserved.

Digital Products

Digital products may include downloadable guides, templates, prompt packs, business kits, worksheets, reports, checklists, educational materials, and similar resources.

Because digital products can usually be accessed or downloaded immediately after purchase, digital product purchases are generally non-refundable once the product has been delivered or accessed.

However, please contact Neon Gulf if:

• you were charged more than once for the same purchase

• you purchased the wrong product by mistake

• the file is corrupted or cannot reasonably be accessed

• you did not receive the product you purchased

• another legitimate problem occurred with the transaction

We will review reasonable requests individually and try to resolve genuine purchase problems fairly.

Duplicate or Incorrect Charges

If you believe you were charged twice, charged the wrong amount, or charged for something you did not purchase, contact Neon Gulf promptly.

Verified duplicate or incorrect charges will be corrected or refunded as appropriate.

Refund Processing

Approved refunds will normally be returned to the original payment method.

Once Neon Gulf issues a refund, the time required for the funds to appear in your account depends on the payment processor and your financial institution.

Neon Gulf does not control bank or card-network processing times.

Payment Processor Fees

Payments may be processed through Stripe or another third-party payment provider.

Where permitted by law and applicable payment-provider rules, refunds may be reduced by transaction fees that are not returned to Neon Gulf by the payment processor.

If this applies to a refund request, we will explain it before processing the refund.

If Neon Gulf Cancels

If Neon Gulf LLC is unable to provide a paid service and cannot reasonably reschedule or complete the work, the customer will receive a refund for the portion of the purchased service that was not performed.

Exceptional Circumstances

Not every situation fits neatly into a policy.

If something unusual happens, contact us. Neon Gulf may review refund or cancellation requests individually and make reasonable exceptions when appropriate.

Our goal is to handle legitimate problems fairly without requiring customers to fight through unnecessary hoops.

Chargebacks

If you have a concern about a Neon Gulf charge, please contact us first so we have an opportunity to resolve the issue.

Nothing in this policy limits any rights you may have under applicable law or through your card issuer or payment provider.

Changes to This Policy

Neon Gulf LLC may update this Refund & Cancellation Policy from time to time.

The current version will be posted on neongulf.llc with the effective date shown above.

Changes will generally apply to future purchases rather than retroactively changing the terms of completed transactions.

Contact

Questions or refund requests may be submitted through the contact information available at:

Neon Gulf LLC
Website: neongulf.llc